Service Management

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Improving service delivery

The concept of Cloud has challenged the status quo in how IT delivers and manages services, both internally and externally, to the business.  With a constant wave of evolution in how organizations consume technology, IT departments need to reskill their workforce, redefine processes and drive higher efficiencies while reducing costs.

Our team provides customers with a wide array of expertise to better align IT departments with the businesses they support.  Whether the help needed is to select the right toolsets, build new and/or retrofit existing processes, or to determine required skillsets to better align with desired business outcomes, we can help IT become a competitive advantage for your business.

Advisory Offerings

  • Current State Assessments
    • Tools
    • Process
    • Staffing
  • Financial Analysis
    • Assessment
    • Recommendation
  • Future State Goals
    • Recommendations
    • Short-Term Roadmaps
    • Long-Term Roadmaps

Consulting Offerings

  • ITIL Best Practices – Process Improvement
  • Platform Implementations and Migrations
  • Platform Enhancements and Expansions
  • IT Support and End User Training
  • Performance Analytics
  • Automation and Orchestration
  • Support and Administration
  • Agile Methodology Development Lifecycle

Technology Offerings

  • ServiceNow
    • ITSM
      • Incident
      • Problem
      • Change
      • Knowledge
    • Event Management
      • Monitoring
      • Alerting
      • Escalation
    • Self-Service
      • Portal
      • Service Catalog
      • Automation
    • ITOM
      • CMDB
      • Discovery
      • Asset Management
    • HR Management
      • Onboarding
      • Transfers
      • Renewals
    • Demand Management
      • Project Management
      • Portfolio Management
    • Orchestration
      • Password Reset
      • Access
      • Provisioning Virtual Desktop
      • Servers
    • Cloud Management
      • Provision
      • Monitor Cloud usage
    • Customer Service Management