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Pillar – IO – IT  Service Management 

by advizex2021 | Sep 22, 2021

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IT  Service Management 

IT departments are at the hub of business. Any time there’s a new idea — from small to big, from products to services — delivering results depends on IT’s ability to make it happen. Through better design, delivery, and support practices, IT Service Management (ITSM) helps IT departments reach their full potential, so the business can reach its full potential. 

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IT Operations Management   

Part of IT Service Management, IT Operations Management (ITOM) is managing the production environment of IT that offers the services that their consumers utilize. Delivery automation, experience management, performance analysis, and everything in between comes under this umbrella. It’s important to be on top of your game, and Advizex helps ensure you are. 

Services include:

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Automation & Orchestration

The key to creating agile, innovative IT operations comes down to automation followed by orchestration. Removing human intervention removes human error and inconsistency while freeing that person to focus on continual improvements for the business. Not sure where to start? We can help

Services include:

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DRaaS

While crucial, backup and recovery solutions are all too often a struggle. It’s a full-time job, and IT departments cannot always prioritize it above other business-critical initiatives. This is where Advizex comes in. Our Backup, Storage & Disaster Recovery Cloud Managed Services combine backup and recovery expertise with application, data, and other infrastructure skillsets to help make sure you’re always ready. No matter what.

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IaaS

The Myth that business continuity and disaster recovery planning is only for major disasters can leave you vulnerable to more common incidents. Protecting against threats is just one piece of the puzzle. Recovering from a threat in a timely, orderly manner is a bigger challenge. Advizex Disaster Recovery as a Service (DRAAS) is your solution.

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SNaaS

Our ServiceNow services help organizations streamline their IT service management (ITSM) and IT operations management (ITOM) processes, enabling them to increase efficiency, reduce costs, and improve the overall customer experience.

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HDaaS

When someone can’t get into their email because of a forgotten password, it immediately impacts their productivity and leads to frustration. Prevent seemingly small tasks from quickly becoming time losses with our plug and play Help Desk solution. Keep your IT team focused on projects and strategic initiatives and eliminate the distractions that prevent them from continually improving your organization.

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MaaS

Rather than employ multiple people — around the clock, every day of the year — and invest in continual education and training, choose Advizex Monitoring as a Service. Artificial intelligence and machine learning-based algorithms detect warning signs and symptoms, giving you time to fix a problem before it causes an outage.

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NaaS

The network is the backbone of your IT operations, and keeping it running successfully requires someone to be on-call around the clock every single day. Rather than divert multiple people from projects and initiatives, let us monitor, administer, backup, maintain, and patch your network systems as needed.

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DBaaS

Get your time back. Successfully managing and supporting your databases requires someone to be on-call around the clock every day. Rather than staff multiple people, let us do it for you. We’ll monitor, administer, backup, maintain, and enhance, freeing your team to focus on their projects and initiatives.

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SOaaS

Advizex Security Operations-as-a-Service, powered by Arctic Wolf, helps organizations identify, protect, detect, respond, and recover from these cyber security incidents. Our security experts combine their years of security experience with an innovative Security Operations platform to put your organization on the journey to end cyber risk.

Learn More

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HPE GreenLake

With GreenLake, you no longer have to choose between a public cloud and on-premises infrastructure. Whether your IT is on the edge, in your data center, at a colocation facility or in the cloud, we cover you. Enjoy the benefits of both worlds with managed services while maintaining full control.

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Dell APEX

Dell APEX provides a flexible option for acquiring storage and computing capacity without a large upfront capital investment. Simply pay for what you need each month. Your Invoice will reflect baseline commitment as well as any use of buffer capacity.

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Cindy Manly, Vice President of Operations

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Matt Gaudio, Chief Strategy Officer

Matt Gaudio is an experienced lead of technology companies, strategies and people. Matt is responsible for developing and executing the organization’s strategic initiatives. He oversees marketing and works closely with Sales and Technical leaders to manage business processes.

Prior to Advizex, Matt was the CTO for Findaway World where he led the ideation and creation for Findaway’s digital platform and mobile apps, as well as creating a modern and robust technology infrastructure and strategy. He also spent time in the venture capital and private equity space with a stint at Morgenthaler Partners where he rebuilt their technology infrastructure while interfacing with portfolio companies.

Matt is a graduate from Penn State University and holds many Penn State Big Ten honors related to his time spent on the Penn State basketball team.

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SOaaS

Advizex Security Operations-as-a-Service, powered by Arctic Wolf, helps organizations identify, protect, detect, respond, and recover from these cyber security incidents. Our security experts combine their years of security experience with an innovative Security Operations platform to put your organization on the journey to end cyber risk.

Learn More

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Brain Swisher, VP and Service Sales

Brian Swisher is an experienced Sales and Management leader with over 22 years in the IT industry. Prior to joining Advizex as VP of Services Sales, Brian utilized his expertise to lead sales teams at Cisco, Splunk and Deep Instinct. Brian leverages his industry knowledge and technical understanding to position Advizex as the industry leader in everything as a service.

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Advizex Wins Fortinet’s Growth Partner of The Award

The Fortinet Partner of the Year Awards recognize dedicated and distinguished partners and distributors around the world. Fortinet’s channel partners play a critical role in helping Fortinet secure users, devices, applications, and edges everywhere.

The Growth Partner of the Year has demonstrated accelerated growth over the past year focused on customer success using Fortinet solutions. These partners have worked to address their customers’ digital acceleration requirements with a range of products and services while growing their own business.

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Advizex Named to CRN®’s 2020 Solution Provider 500 List

Each year, CRN releases its list of top 500 solution providers, a ranking of the leading IT channel partner organizations across North America by revenue. CRN’s Solution Provider 500 list serves as the industry’s benchmark for recognizing the top-performing technology integrators, strategic service providers, and IT consultants, and as a valuable resource for technology vendors looking to partner with top solution providers.

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Advizex Recognized on 2020 CRN® MSP 500 List

This popular list identifies North American solution providers that deliver operational efficiencies, IT system improvements, and a higher rate of return on investments for their customers. These accomplished MSPs work tirelessly to guide their customers and create solutions for complex IT issues.

This annual list is divided into three categories: the MSP Pioneer 250 who are focused primarily on the SMB market; the MSP Elite 150, large data center-focused on- and off-premises; and the Managed Security 100 made up of off-premises-focused, cloud-based IT security services.

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Advizex Honored on the 2020 CRN® Tech Elite 250 List

This annual list acknowledges the top tier of North American IT solution providers that have earned the highest number of advanced technical certifications from leading technology suppliers, scaled to their company size.
These organizations have differentiated themselves as premier solution providers, earning multiple, top-level IT certifications, specializations, and partner program designations from the industry’s most prestigious technology providers.

Each year, The Channel Company’s research group and CRN editors work together to identify the most customer-centric technical certifications in the North American IT channel.

Solution providers that have earned these elite designations – enabling them to deliver exclusive products, services, and customer support – are then selected from a pool of online applicants.

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CRN® Names Advizex to Its 2021 MSP 500 List

The MSP 500 list is released annually and recognizes the leading North American solution providers that have demonstrated innovative and forward-thinking approaches to managed services. These services help end users improve operational efficiencies and navigate the ongoing complexities of IT solutions, while maximizing their return on IT investments.

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Advizex Honored on the 2021 CRN® Tech Elite 250 List

This annual list features IT solution providers of all sizes in North America that have earned cutting-edge technical certifications from leading technology suppliers. These companies have separated themselves from the pack as top solution providers, earning multiple, premier IT certifications, specializations, and partner program designations from industry-leading technology providers.

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Cindy Manley of Advizex Recognized as a Power 60 Solution Provider Among CRN®’s 2021 Women of the Channel

The women honored on this year’s list pushed forward with comprehensive business plans, marketing initiatives and other innovative ideas to support their partners and customers, helping them through the uncertainty brought on by the global COVID-19 pandemic. CRN celebrates these exceptional women for their leadership, dedication and channel advocacy.

The Power 60 Solution Providers are chosen by the CRN editorial team based on their contributions, expertise and dedication to building strong solution provider businesses. The award recognizes an exclusive subgroup of elite industry role models who continue to drive professional success through leadership and dedication to their own organizations and the entire IT channel.

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Advizex named the 2021 U.S. As-a-Service Partner of the Year

The 2021 HPE Partner of the Year Awards recognize HPE partners from across the ecosystem for their incredible commitment to customer excellence, continued strong performance, focus on growth, and dedication to our mutual achievements. Winners were selected based on financial performance, innovative solutions, and ability to drive transformative business outcomes for shared customers.

Advizex has been able to help customers across various industries make the shift to an as-a-service cloud consumption model, thus allowing them to stay ahead of the curve with a customized IT solution. Customers such as W.R. Grace & Co, a global specialty chemical manufacturing company, needed a solution for growth that would align with customer needs and would scale as they continue to grow.

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Advizex Earns Recognition on the 2022 CRN® Tech Elite 250 List

This list recognizes solution providers across the U.S. and Canada that have earned the highest level of technical certifications from leading technology suppliers such as Hewlett Packard Enterprise, Dell Technologies, Cisco and more. Companies chosen for the Tech Elite 250 list have distinguished themselves as dedicated and passionate solution providers willing to go above and beyond for their customers by ensuring they have the training and technical know-how necessary to provide expert-level service.

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Advizex Recognized on CRN®’s 2022 MSP 500 List

CRN’s annual MSP 500 list identifies the leading service providers in North America whose forward-thinking approaches to managed services are changing the landscape of the IT channel, helping end users increase efficiency and simplify IT solutions, while maximizing their return on investment.

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Disaster Recovery As A Service (DRaaS)

The Myth that business continuity and disaster recovery planning is only for major disasters can leave you vulnerable to more common incidents. Protecting against threats is just one piece of the puzzle. Recovering from a threat in a timely, orderly manner is a bigger challenge. Advizex Disaster Recovery as a Service (DRAAS) is your solution.

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Ed Pruett, VP and GM Southeast

Ed Pruett is a technology and engineering leader, steering change adoption and architecting strategies to achieve business objectives. Ed excels in design, implementation, administration and ongoing support of information systems whether on premise or within the cloud. Ed is a motivational manager, coaching IT sales and engineering teams to ensure success is tied to business outcomes. He is a trusted advisor melding sales, engineering, and operations acumen to achieve corporate goals and provide superior client support.

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Dave Gibbons, VP and GM Ohio Valley

Dave Gibbons is a motivating leader and enthusiastic sales executive with 39 years of industry experience in the U.S./Latin American markets.

Dave’s selling and channel experience consists of Wide Area Networking, Data Storage, Backup Solutions and Services. Dave builds and leads teams that are strong customer advocates with a solution-selling focus.

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Steve Kucker, VP and GM Northeast

Steve Kucker is a highly qualified, capable, motivated Sales Management/Sales professional with a valuable blend of experience in direct/indirect and channel sales. Steve's background has consisted of startups, VAR’s and large manufacturers. His expertise and focus over the last 20 years has been in the storage industry, focused on SAN’s, Software, Disaster Recovery, Business Continuity and service components. He is action oriented and enthusiastic, managing a team through profitability and productivity.

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Kevin Raubenolt, Vice President, Professional Services

An accomplished IT leader, Kevin oversees the company’s Professional Services practice, helping customers modernize and automate, as well as enabling digital transformation to deliver true value to their users and organizations.

Kevin joined Advizex in 2016 as National Practice Director before becoming Vice President, Professional Services in 2019. As National Practice Director, he oversaw several nationwide practices, including IT Modernizations, the Oracle Business Unit, ServiceNow, and Business Continuity & Disaster Recovery.

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Cindy Manley, Vice President of Operations

Cindy is a highly skilled operations professional experienced in process improvement, team building, partner relationship management, contract negotiation, and cost reduction. She ensures the Advizex product business runs efficiently, providing structure, process direction, and support to a variety of teams to better enable them to serve customers. She also serves as the Advizex expert on the inner workings of the IT channel business.

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Chris Miller, Chief Technology Officer

Leveraging his over 20 years of experience as a diverse technical architect, Chris joined a technology firm as a senior consultant for 6 years prior to joins the Advizex team as a presales architect in 2011. Chris has been helping customers solve business problems and assisting customers with aligning IT and business strategy to produce beneficial business outcomes.

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Kurt Schnieders, Chief Operating Officer

Kurt Schnieders has worked internationally for over 35 years providing executive leadership, business strategy and technology solution delivery across multi-cultural landscapes. Kurt brings a deep understanding of the retail and financial services sectors as he served as CIO for Dick’s Sporting Goods, L Brands and ING Latin America. Having been a customer for 15 years prior, Kurt has long been an advocate of Advizex’s experience, superior customer care and technical abilities.

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C.R. Howdyshell, President

C.R. Howdyshell is an accomplished executive with a proven track record of building strong teams, while establishing excellent customer and partner relationships to exceed business goals.

Since joining the company in 2003, C.R. has led several technology initiatives broadening the Advizex value proposition to our customers.

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BC/DR Advizer

With threat attacks increasing in frequency and scale, Business Continuity and Disaster Recovery plans are crucial for all businesses. the BC/DR Advizer® assesses where you are today and gives us the next steps ensuring you’re safe today and tomorrow.

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Networking

Networks often become complicated and downright messy. Our highly specialized engineers are skilled at assessing networks and resolving issues to ensure they’re as secure as possible.

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Security Advizer

Tap into our proven method for helping you map out exactly where you need to go. Every organization is different, and our goal is to make recommendations based on yours. With so many options, security strategy can be overwhelming. With the Security Advizer, it doesn’t have to be.

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Extended Detection & Response (XDR)

As networks become increasingly complex and threats become increasingly savvy, your organization needs to be proactive in finding the danger, and fast in remediating it. XDR provides holistic visibility into traditional endpoints, network, and cloud services.

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Secure Remote Access

Thanks in large part to cloud-based technology, remote access has never been easier. We’ll work with you to determine the best way to combine a positive user experience with a security policy that protects your organization.

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Next-Generation Firewall

Giving you the ultimate in access control, next-generation firewalls are essential for any security strategy. Leveraging the technology to support your organization needs a specialized team. It needs Advizex.

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Help Desk Service

When someone can’t get into their email because of a forgotten password, it immediately impacts their productivity and leads to frustration. Prevent seemingly small tasks from quickly becoming time losses with our plug and play Help Desk solution. Keep your IT team focused on projects and strategic initiatives and eliminate the distractions that prevent them from continually improving your organization.

×

Monitoring As A Service (MaaS)

Rather than employ multiple people — around the clock, every day of the year — and invest in continual education and training, choose Advizex Monitoring as a Service. Artificial intelligence and machine learning-based algorithms detect warning signs and symptoms, giving you time to fix a problem before it causes an outage.

×

DRaaS

While crucial, backup and recovery solutions are all too often a struggle. It’s a full-time job, and IT departments cannot always prioritize it above other business-critical initiatives. This is where Advizex comes in. Our Backup, Storage & Disaster Recovery Cloud Managed Services combine backup and recovery expertise with application, data, and other infrastructure skillsets to help make sure you’re always ready. No matter what.

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Servers/OS

Successfully managing and supporting your servers plus Linux, Unix, or Windows operating systems requires someone to be on-call around the clock every day. Rather than staff multiple people, let us do it for you. Our capabilities span across on-premises, cloud, and hybrid deployment models. We’ll monitor, administer, patch, maintain, and enhance, freeing your team to focus on their projects and initiatives. 

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Network

The network is the backbone of your IT operations, and keeping it running successfully requires someone to be on-call around the clock every single day. Rather than divert multiple people from projects and initiatives, let us monitor, administer, backup, maintain, and patch your network systems as needed. 

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Virtualization

When it comes to monitoring, administration, and management of your virtual environment, Advizex Cloud Managed Services has you covered. Our team is experienced at in-depth server virtualization services to ensure the underlying platform allows your applications — and your business — to run efficiently.

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HCI/CI & SDDC

Thanks to cloud computing, organizations expect new business applications and services to be deployed faster than ever before. While IT departments want to move to a hyperconverged or converged infrastructure or to a complete software-defined data center, planning and deployment can present several challenges. Not to worry. As an extension of your IT department, from implementation and monitoring to maintenance and optimization, Advizex can help.

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DBaaS

Get your time back. Successfully managing and supporting your databases requires someone to be on-call around the clock every day. Rather than staff multiple people, let us do it for you. We’ll monitor, administer, backup, maintain, and enhance, freeing your team to focus on their projects and initiatives.

×

Cloud Management Platform 

Whatever your cloud platform of choice, it needs to be properly managed to be effective. Traditional tools aren’t usually built with comprehensive cloud management in mind. Each cloud comes with its own system, leaving IT departments burdened with learning and maintaining multiple systems. We can fix that. 

Services include:

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IT  Service Management 

IT departments are at the hub of business. Any time there’s a new idea — from small to big, from products to services — delivering results depends on IT’s ability to make it happen. Through better design, delivery, and support practices, IT Service Management (ITSM) helps IT departments reach their full potential, so the business can reach its full potential. 

Services include:

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Identity & Access Management

Getting it right is never more important than it is in Identity & Access Management. While the basic idea is simple — make sure people are who they say they are and give them access to what they need — the maintenance can be extraordinarily complex, especially as your user base increases. From the back-end configurations to the front-end user experience, management is a priority. It’s a matter of accuracy and trust.

Services include:

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Collaboration

Modern business requires modern communication, and the need for efficient internet-based group collaboration tools has exploded. Conversations (two-way and group) represent just one aspect of the overall collaboration landscape. Collaboration also includes asset management, online services, and automated workflows, all of which can vastly improve productivity and increase the speed at which your business can move.

Services include:

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Digital Workspace

For IT departments, the Digital Workspace provides a single pane of glass for consumed IT services and management. For your employees, it lets them work from anywhere and on any device. When planned and implemented strategically, the Digital Workspace can save time and increase productivity.

Services include:

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Networking

Modern business requires reliable and transparent networks. Over time, networks can easily become neglected, putting the business at risk for unplanned downtime or risk to their security posture. Advizex Network Solutions can help design, implement, and manage your network regardless of its current state.

Services include:

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Database

Whether you’re a large business or a small one, data directs nearly every decision. Databases are a critical component of the overall infrastructure, impacting performance and availability. From database architecture planning to project implementation, Advizex ensures that your databases are resilient, cost effective, secure, and functioning as they should.  This is where Advizex shines. We bring knowledge and experience to give you unparalleled insights.

Services include:

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Hyperconverged Infrastructure & Software Defined Data Center

Abstracting software from hardware gives organizations the ability to meet their ever-changing business needs more efficiently. Leveraging the intelligence in software, organizations gain key features that enable them to provide consistent results while scaling, as needed, at a rapid pace. Digital transformation, here we come.

Services include:

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Public Cloud

From on-premises to the cloud and vice versa, our Public Cloud Managed Services help ensure that your platform and/or infrastructure serve your business needs. Most IT departments know the benefits of a cloud strategy but seek outside expertise to make it happen as efficiently and with as little disruption to their already busy staff as possible. Advizex has that expertise — and experience.

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Zero Trust Architecture

While the legacy security approach was to protect your organization from outside threats, Zero Trust architecture provides a holistic approach to protecting against all threats regardless of origin. Zero Trust isn’t one product but rather a set of principles and architectures. It’s multiple capabilities working together simultaneously.

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Cloud Infrastructure

Public, private, or hybrid — whatever your cloud platform of choice it needs to be properly managed to be effective. Traditional tools aren’t usually built with comprehensive cloud management in mind. Each cloud comes with its own system, leaving IT departments burdened with learning and maintaining multiple systems. Advizex can fix that.

Services include:

Pillar – IO – IT Service Management

IT Service Management

IT Operations Management

Automation & Orchestration

DRaaS

IaaS

SNaaS

HDaaS

MaaS

NaaS

DBaaS

SOaaS

HPE GreenLake

Dell APEX

Matt Gaudio, Chief Strategy Officer

SOaaS

Advizex Wins Fortinet’s Growth Partner of The Award

Advizex Named to CRN®’s 2020 Solution Provider 500 List

Advizex Recognized on 2020 CRN® MSP 500 List

Advizex Honored on the 2020 CRN® Tech Elite 250 List

CRN® Names Advizex to Its 2021 MSP 500 List

Advizex Honored on the 2021 CRN® Tech Elite 250 List

Cindy Manley of Advizex Recognized as a Power 60 Solution Provider Among CRN®’s 2021 Women of the Channel

Advizex named the 2021 U.S. As-a-Service Partner of the Year

Advizex Earns Recognition on the 2022 CRN® Tech Elite 250 List

Advizex Recognized on CRN®’s 2022 MSP 500 List

Disaster Recovery As A Service (DRaaS)

Kevin Raubenolt, Vice President, Professional Services

Cindy Manley, Vice President of Operations

Chris Miller, Chief Technology Officer

Kurt Schnieders, Chief Operating Officer

C.R. Howdyshell, President

BC/DR Advizer

Networking

Security Advizer

Extended Detection & Response (XDR)

Secure Remote Access

Next-Generation Firewall

Help Desk Service

Monitoring As A Service (MaaS)

DRaaS

Servers/OS

Network

Virtualization

HCI/CI & SDDC

DBaaS

Cloud Management Platform

IT Service Management

Identity & Access Management

Collaboration

Digital Workspace

Networking

Database

Hyperconverged Infrastructure & Software Defined Data Center

Public Cloud

Zero Trust Architecture

Cloud Infrastructure

Pillar – IO – IT  Service Management 

IT  Service Management 

IT Operations Management   

Cloud Management Platform 

IT  Service Management 