WiFi Assessment at a Premier Non-Profit

The Client

One of the largest non-profits in the southeastern United States is a cultural hotspot in its metropolitan area. This popular business combines visual and performing arts on a single campus, hosting multiple award-winning performance groups and a renowned museum. Around one million patrons visit the venue annually, including roughly 200,000 students who visit for its educational programming. Those numbers make it one of the region’s largest arts educators.

The Challenge

As a premier cultural destination, the non-profit has frequent bookings for events and performances. However, the large number of visitors presented challenges for its wireless network infrastructure. Clients and patrons frequently reported issues with WiFi performance and availability across the campus. These connectivity problems resulted in lower visitor satisfaction and threatened to negatively impact that venue’s reputation as a top-tier event space. The organization wanted a detailed evaluation of its network infrastructure to maintain its status as a top destination for the arts. 

The Solution

The client hired Advizex to conduct a thorough assessment of its WiFi infrastructure across the entire campus. The assessment team worked with management to discover the high-priority areas, paying extra attention to those while still providing a detailed survey of the entire facility. The evaluation included:

• Complete campus-wide wireless coverage mapping
• Identification of weak points and dead zones
• Analysis of current network configuration
• Evaluation of hardware placement and effectiveness
• Development of detailed recommendations for improvement

Project Management

Advizex understands that communication with the client is important to ensure all potential problems are addressed. During the assessment, the team provided regular check-ins to make certain the client’s needs and concerns were fully considered during the process and stakeholders were kept updated on the findings. 

During the assessment, the client expressed a desire to have Advizex design the new system. Our team clearly explained the limited scope of the current assessment and offered to undertake the design work as a separate engagement. 

Results and Benefits

The non-profit saw several benefits after reviewing the results of the assessment:

• A comprehensive report detailing areas with acceptable WiFi coverage and those lacking in performance
• Expert recommendations for configuration changes that could improve performance without the need for additional hardware 
• In-depth analysis of the current wireless environment to support data-driven decisions
• A solid roadmap for planning future network upgrades and expansions

Client Satisfaction

The client expressed strong satisfaction with the results of the assessment, telling the Advizex team that the information provided was “desperately needed.” In particular, management was impressed with how thorough the report was and the value that it provided. As one representative stated, "We knew we needed this and we are happy that we completed it. Advizex was a huge help."

Future Developments

The client was so happy with the information provided in the WiFi assessment that it expanded its partnership with Advizex, engaging us for additional services, such as:

• WiFi network design services
• Hardware procurement for coverage improvements
• Potential network refresh initiatives
• Discussions about additional managed services and support

The assessment provided a foundation for a long-term relationship with the venue and established Advizex as a trusted technology partner. The project shows how a thorough technical assessment can go beyond solving the immediate infrastructure challenges and open doors for more comprehensive technological improvements.

Advizex’s work on the assessment highlights our expertise in providing technological solutions tailored to the specific needs of complex venues where wireless connectivity provides a foundation for efficient operations and visitor satisfaction. 

By taking a methodical approach to understanding and documenting the existing infrastructure, Advizex provided the venue with actionable insights that will transform its wireless capabilities and enhance the visitor experience.

‍