Advizex Spotlight: Q&A with the ServiceNow Team
What makes Advizex great? Our people. So, we want to showcase the individuals and teams who each contribute their expertise to support customers’ goals and create business value. For this spotlight, we will introduce you to our ServiceNow team!
Our team of ServiceNow experts help organizations streamline their IT service management (ITSM) and IT operations management (ITOM) processes, enabling them to increase efficiency, reduce costs, and improve the overall customer experience. We sat down for a Q&A to learn more about their roles, accomplishments, and the tech trends they are most excited about.
Q: What’s your favorite part of your day-to-day job?
Sean: The ability to take customers pain points and problems and drive business value.
Andrew: My favorite part of my job is ensuring our team has tools and resources to drive successful customer outcomes. I also enjoy engaging with our customers to help develop their service and operations management strategies and guiding them on their journey to solve organizational process challenges.
Dave: Interacting with my team and customers!
Matt: I love the variety that my job brings me. In a single day I could go from troubleshooting a script to designing a business process to discussions about practice growth and staffing to a pre-sales call demoing our services for a potential customer. Every day is full of challenges to solve and things to fix.
Q: Describe the Advizex ServiceNow team in 3 words
Sean: Enthusiastic, Enterprising, Responsive
Dave: Knowledgable, Enthusiastic, Supportive
Matt: Reliable, Friendly, Knowledgeable
Q: Who are some of your biggest inspirations within the company?
Sean: Andrew Ortiz, Matthew Cox, and C.R.Howdyshell.
Matt: Lately I’ve been inspired by the work I’m seeing and hearing about from folks like Amber Wilson, Kevin Ryan, Aaron Tomlinson, Joseph Mixon and Joe Clark. While all these folks are in different practices with different roles, they all are working to push us to improve operational efficiencies, repeatable processes and automation.
Q: What sets our ServiceNow practice apart from competitors?
Sean: The willingness to listen to customers pain points and deliver what is needed regardless of the size of the client.
Dave: Our focus on guiding the customer to transformative decisions and solutions.
Matt: We aren’t just ServiceNow coders. We take the time to really get to know our customers and understand their business needs before jumping in to design a solution. If the customer asks for something, but we think there is a better way, we’re not afraid to let the customer know that. I think this is because many of us came out of the Advisory practice, so we all have strong understanding of process and business outcomes first, technology second.
Q: What tech trend or new technology product are you most excited about? Why?
Sean: ServiceNow Generative AI leveraging Open AI, will be a game changer in providing resolution to incidents, problems through Virtual Agent integrations and increasing the access to knowledge for service operations professionals.
Andrew: Conversational language models and the impacts it will have on helping customers get to answers faster. These AI technologies improve overall customer satisfaction and help drive operational efficiency, especially in the Service and Operations Management spaces.
Matt: I might be a bit late to the party, but I’m fascinated by the idea of downloadable designs and small-scale fabrication. As a hobbyist it’s amazing to go from having to source and buy parts for projects a few years ago to being able to jump on the internet, download a design and then print it out with a 3d printer or cut parts using a laser cutter or CNC machine.
Downloadable designs are also taking over the datacenter in the form of containers and virtualization. Need a particular type of web server or bit of networking gear? If you have the right infrastructure, you can just download the container or image and plug it in. No more waiting for physical devices to ship and then having to set things up. Just see the need, pay the bill, and spin it up.
Q: Here’s your chance to brag! Can you tell us about a time you were particularly proud of someone on your team?
Sean: Mike Gonsiska has done a tremendous job delivering exceptional consultancy to a rapidly-growing bank customer of ours, which generated a lot of opportunity for the Advizex team and provided a culture of trust with the client.
Andrew: When we brought Brandon onto our team, he jumped right into a complex implementation and didn’t miss a step. The customer was extremely satisfied with his expertise, communication, work ethic, and quality of work.
Q: Why Advizex?
Sean: Personally, Advizex saw the potential in a military veteran and the skills I brought to the table, and provides respect each of their employees and the ability to continue to develop
Professionally, Advizex is customer focused and meeting the customer where they are and driving value with integrity and resolve that is second to none.
Andrew: I choose to work at Advizex because of the amazingly talented people that work here. We have a team of highly skilled professionals that know how to drive successful customer outcomes through tailored solutions that meet their needs. Our motto of customers for Life is something we take seriously and want every one of customers to know we are with them whenever they need our team.
Dave: The people!
Matt: Advizex challenges me to grow every day. I’m never bored. If I see something I think can be improved, I am empowered to speak up and know that Advizex will listen.
Also, the people! Knowing that I can rely on the people to jump in and help with whatever is needed brings me great satisfaction.
Q: Anything else you would like to include?
Sean: We have an awesome team with a lot of upside potential to breakout as an Elite ServiceNow partner. Our dedication to act in the customers’ best interest and deliver what is needed to solve their business problems will continue to drive successful outcomes for years to come.
Wow! We are so proud to have such a dedicated ServiceNow team that not only has the technical expertise, but also genuinely has our customer’s best interest at heart. Our company mission is “customers for life”, and so many of their answers exemplified this. We hope you enjoyed getting to know our ServiceNow team! If you are interested in learning more about ServiceNow services with Advizex, please contact Andrew Ortiz, aortiz@advizex.com.