The Growing Complexity of Healthcare IT.
Technology drives healthcare operations today like never before. Electronic Health Records not only document patient encounters but are also used to drive billing. Artificial intelligence is already providing decision support in radiology and promises to expand into other verticals. Storing, transmitting, securing, and leveraging vast quantities of data have become integral to driving population health efforts. Healthcare companies who would have never considered themselves ‘technology’ companies are becoming increasingly reliant on technology to function at a basic level.
While the advent of new technologies brings promises of better, faster, and cheaper, it also brings added complexity in an industry whose frontline clinicians already deal with the complex. Organizations must give them easy-to-use solutions. Healthcare technology specialization can help, but it comes with the added cost of increased technical personnel. It doesn’t have to. Managed services can help you scale while keeping costs down.
Get Full-Time Coverage with Healthcare Managed Services.
Regardless of an organization’s size, there are only so many technology specialists they can afford to keep on staff. And hospital operations are 24/7. If issues happen after normal business hours, there can be delays. Technology delays adversely affect patient care.
Even with on-call staff to resolve issues, many infrastructure technologies may only have a single staff member who truly understands how it works and can perform deep troubleshooting. Managed services for infrastructure enables 24/7 coverage by taking advantage of offshoring and by increasing the total number of experts available to resolve an issue.
The organization wins, and patients win. ▾
Hospitals can attract high-quality technical talent, but it’s exceedingly rare that the best technologists want to work in a vertical rather than in a company whose focus is the technology they love, such as a managed services provider.
Healthcare Managed Services Saves Time.
IT staff must constantly balance working on new initiatives (to move operations forward) with day-to-day tasks. When healthcare organizations keep their IT costs in-check by spreading staff over both initiative and maintenance work, there is often only enough time and budget to do each set of tasks good enough. The initiatives that would make the biggest impact on outcomes get delayed and stretched, as maintenance activities simply can’t be ignored. In other words, the critical gets deprioritized in favor of the urgent.
Organizations who strategically leverage a managed services partner for their maintenance work keep their staff focused on business-driving projects and initiatives. This improves patient care, which is always our number one goal.
Healthcare Managed Services Improves Focus.
Larger organizations may be able to hire the diversity of technical staff to fully cover maintenance without disrupting the speed of initiatives, but in these cases, there is still a split focus for IT leaders. Staff have to be managed, developed, and trained. This means that leaders don’t have the bandwidth to focus on proactively solving their organization’s operational challenges. They are instead waiting to be told where support is needed. For organizations with managed IT services, leadership focus can remain on driving and developing staff who solve business problems rather than focusing on maintenance activities. Again, the organization moves forward, and patient care improves accordingly.
Healthcare Managed Services Expands Capabilities.
A good surgeon may choose to work for a company that sells surgical equipment or technology. But the absolute best surgeons perform surgeries for living, because it’s what they love. The same is true in Information Technology. Hospitals can attract high-quality technical talent, but it’s exceedingly rare that the best technologists want to work in a vertical rather than in a company whose focus is the technology they love, such as a managed services provider. By engaging with a managed IT services provider, a healthcare organization is able to gain access to the capabilities of these experts. Further, the broad experience these technologists possess means they’re able to bring best practices to light in the hospital, further streamlining maintenance operations and improving capabilities.
Making the Switch to Managed Services.
A managed services partner offers numerous benefits to healthcare organizations. When making the switch, hospitals must think about what benefits they wish to see. Is the primary driver to cover a gap? Is cost reduction key? Or is there a need to push IT operations to the next level so that clinical operations can make it to the next level? All of these reasons are valid, but defining the criteria for success will help a healthcare organization select the right partner.
The right managed services provider can free up time, improve focus, shore up gaps, and expand capabilities. If you need help with your managed services strategy or are looking for a managed services provider, Advizex can help. ▪