Improving Patient and Physician Satisfaction with VDI

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Rolta AdvizeX uses a holistic approach to provide custom-built solutions taking into consideration cost, features and operations to find the products and solutions that work best for each unique customer.

In the healthcare field this approach equates to using technology to deliver better patient outcomes. A leading provider of advanced medical care initially partnered with Rolta AdvizeX in 2008. Today, Rolta AdvizeX manages the storage environments in all their data centers and as a result is onsite nearly weekly, performing health checks and troubleshooting.

In discussions with the Rolta AdvizeX team, the healthcare organization understood the benefits of Virtual Desktop Infrastructure (VDI) and were waiting for the right situation to rollout this new functionality. The perfect catalyst arrived when the healthcare group was building a $40 million ambulatory care center at the same time their main hospital needed a desktop refresh. The solution Rolta AdvizeX proposed encompassed both locations.

Rolta AdvizeX mapped out a strategy that would provide cost savings in many areas. Using VDI, upgrades only occur in the data center and are pushed out to all users at one time from this central location. In the past, they had to physically go to each desktop to manually perform the upgrade. Upgrading with VDI saves both money and time. The same applies to the time it takes to deploy new applications and updates. Not only does this save the IT team time, but the physicians and other end users as well. Doctors no longer have to wait while their upgrade is being done. As an end-user it is seamless; they automatically procure the newest version the next time they log-in.

The VDI solution allows a physician to log-in once when they see a patient and then remain in the session as they move from room to room. For example, a doctor can now remain connected as they travel from the ICU to radiology with a patient. Previously, they had to sign-in at each stop, again and again. Using VDI, the session follows them wherever they travel. The doctor swipes his badge and is instantly in the system with the current patient, exactly at the place they left off in the workflow, regardless of his physical location, until the physician logs out. The physicians work in many locations; it is common for a physician to work in the hospital, a family practice, and the ambulatory center. The old system required physicians to have a different set of credentials for each entity. Using VDI technology, physicians use a single log-in regardless of where they are working. Replacing repetitive, manual log-ins with automated processes improves the physicians’ efficiency and allows them to spend more time with patients. After deploying VDI, overall satisfaction has increased for both physicians and patients.

Rolta AdvizeX recommended this healthcare organization use VMware products (VMware Horizon® and VSAN™) to implement this solution. Our technology experts have seen time and time again how VMware’s tools, implemented successfully can lead to cost savings, especially in a healthcare setting.

Rolta AdvizeX is one of the select few companies worldwide that has three VMware Certified Design Expert (VCDX) professionals on staff. Our technology experts have an extremely high comfort level with VMware solutions and add value to any VMware deployment. If you are interested in learning more about this customer engagement, you can read the full case study here. To find out more about how Rolta AdvizeX holistic approach builds better solutions, contact your local Rolta AdvizeX representative or visit online at advizex.com. ▪